Refund Policy

At PaperBall.Academy, we strive to provide high-quality, transparent, and thoughtfully designed educational resources from the very beginning. As an educational nonprofit, we are committed to keeping our offerings affordable and mission-driven. To maintain this model, we follow a strict no-refund policy.

1. No Refunds for Individual Users (B2C)

All purchases, donations, or subscriptions made by individual learners or parents are non-refundable.

This is because:

• We provide clear descriptions, detailed previews, and ample guidance before enrollment.
• Once access is granted, resources are unlocked immediately, and we are unable to reverse the value delivered.

Please review all course/module content and eligibility criteria carefully before subscribing.

2. Institutional Partners (B2B)

For schools and institutional partners:

• All payments are final and non-refundable, unless specifically agreed upon in a written contract or Memorandum of Understanding.
• In rare cases of verifiable technical failure caused by PaperBall.Academy that materially affects service delivery, a prorated refund or credit may be considered — solely at our discretion.

3. Contact for Support

If you believe your case qualifies under the limited exception stated above, you may contact us at:

📧 contact@paperball.academy

Please include:

• Your registered email
• Date of purchase/activation
• A clear description of the issue
• Screenshots or evidence (if applicable)

Our team will respond within 5–7 working days.

We appreciate your understanding and support as we continue to build an equitable and learner-first education ecosystem.